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We aim to reply within five working days. Volume varies, so please allow a little longer before following up.
What to write about
Corrections and out-of-date guides
Subject: Correction. Send the link to the guide and what is wrong — a changed sign-in URL, a step that no longer exists, a portal that has been retired. This is the most useful mail we get, and we act on it first. See our editorial policy.
Copyright and takedown
Subject: DMCA. Please include everything listed on our DMCA and copyright page so we can act without going back and forth.
Privacy requests
Subject: Privacy. Access, deletion and opt-out requests are covered in our privacy policy.
Advertising
Subject: Advertising. Note that advertising does not buy editorial coverage, placement or a change to an existing guide.
What we cannot help with
We are an independent publisher and not affiliated with any company, bank, employer or service we write about. That means we genuinely cannot:
- access, unlock, reset or recover your account;
- look up a balance, a payment, a claim or an order;
- pass a message to a company’s support team;
- act for your bank, employer, insurer or school.
For any of those, contact the service directly through its official website. Never send us passwords, PINs, card numbers, one-time codes, account numbers or copies of identity documents. We do not want them, we have no use for them, and any mail containing them will be deleted.